Subscription & Connection Support

No email address is required. Create an account with a username and password. Choose a username that’s easy to recognize but doesn’t reveal personal information, and store your password in a trusted password manager. Once your account is set up, use the dashboard to check your subscription, orders and client downloads. An account and an active subscription are separate: being able to sign in doesn’t mean you have available data. To use the service on different devices, keep your account sign-in details handy. Never post your password or subscription link in public forums or let someone else keep them for you. If you run into connection issues, first check the subscription status in the dashboard and client so you don’t mistake an account issue for a route problem.

Sign in to the dashboard and confirm that your subscription is active. Then update or refresh it in the subscription management section of your client. When the update is complete, check that the route list has loaded again and select the region you need. If the client says the link has expired, get the current subscription details from the dashboard and compare them with what’s saved in the client. Replace the old link or import the subscription again only if the details have changed. Remove old configurations with similar names to avoid selecting the wrong one. Refresh your subscription and check the dashboard after changing plans, too. Treat your subscription link like a password: describe any error you see, but never share the full link publicly.

No. You don’t need to choose a new plan when switching devices, and VPNGF allows unlimited devices to be connected at the same time. Sign in to the same account on your new device, get the client and subscription from the dashboard, then import the subscription and connect. Supported platforms: Windows / macOS / iOS / Android / Linux. System permissions and traffic-routing settings can vary by device, so a working connection on your old device doesn’t mean the new one is already set up. Check network permissions, your current subscription and selected route on each device. Unlimited devices means unlimited simultaneous connections, not unlimited data; data is still subject to the monthly plan or data package you choose. Before handing off or retiring an old device, remove any saved account details and subscription configuration.

Find the client download in the dashboard. Sign in to access your subscription and download the client if you have an active subscription. Marketing pages don’t provide direct installer downloads or live subscription links. If you don’t see an active subscription after signing in, make sure you’re in the right account, then check whether the order is complete and the plan status has updated. Don’t assume the order failed just because the payment page has closed. Check the dashboard before importing the subscription to avoid repeatedly importing an empty configuration. If the order and subscription statuses still don’t match, open a support ticket from the dashboard with the order details and the message shown on screen. Include your operating system and where the issue occurred to help distinguish between delivery, account and local installation problems.

A connected status only means the client has established a connection; it doesn’t confirm that a particular website is reachable. Disconnect and check whether your local network can open websites you normally use. If it can’t, troubleshoot your internet connection first. Next, confirm that your subscription is active and has data available, reconnect, and test a different website. If only one website fails, check its status, your account permissions and traffic-routing rules. If international websites generally won’t load, try another route and check that the client has the required network permissions. Change one setting at a time and note the results. This keeps troubleshooting clear and makes it easier to explain in a support ticket which steps worked and where the problem occurred.

Browsers and apps may connect to the network differently, and some apps don’t follow the system proxy. First check whether per-app proxying is enabled in your client, whether the app is excluded, and whether rule mode sends it over a direct connection. Temporarily switch to global mode for comparison, then fully close and reopen the app so it doesn’t reuse an old connection. If that doesn’t help, check how the client handles network traffic on your operating system and what permissions it needs. Don’t blindly copy settings from another platform. Once you’ve tested, restore the traffic-routing settings you need. For work apps, follow your organization’s network policies to avoid conflicts with existing remote-access settings.

First, check the dashboard to make sure your subscription is active. Then confirm that the subscription saved in the client belongs to the account you’re using. An empty list can mean the configuration hasn’t been imported, the refresh hasn’t finished or an old configuration is still selected; it doesn’t necessarily mean every route is unavailable. Make sure your local network can reach the dashboard, then get the subscription again and import it. Note the exact error shown by the client. If the same account updates normally on another device, check the current device’s network permissions, selected configuration and client status. In a support ticket, include your operating system, the update steps and the error message, but hide your subscription credentials. Avoid changing several network settings at once, or it will be harder to find the cause.

Android background management can interrupt the client. First make sure the system allows the client to run in the background, then check whether battery-saving settings restrict network activity. Settings vary by device, so use the options available on your system. After switching Wi-Fi or another network connection, you may need to reconnect. Open the client to check its status, then reopen the app you want to use. Don’t rely on the status bar icon alone to confirm access is restored. If the issue happens only when the screen locks, note the difference between the connection with the screen on and locked. If it happens only after switching networks, record the network conditions before and after the switch and include them in a support ticket.

Route types describe how a connection is routed; they don’t guarantee how every visit will perform. IEPL routes are suited to situations where cross-border connection stability is a priority. Relay routes connect through an intermediate path and can be useful for comparison when a direct connection performs poorly. Direct connections take a more straightforward path, but results still depend on your local network and the destination service. Start by choosing your use case and the region you need, then compare page loading, playback or calls under similar conditions. VPNGF covers 90+ countries / 150+ routes. See the routes page for regions and route types. Don’t choose by route name alone: test with a consistent use case and compare the actual connection results.

First, distinguish local network congestion from changes in the cross-border route. Check whether downloads, file syncing or other apps are using the same connection. Pause unnecessary transfers and try playback again. If local browsing works but the streaming service still buffers, keep your client settings unchanged and try another route in the same region. See if performance improves, then compare other route types if needed. Reconnect playback after each switch so the player doesn’t keep using an old session. You can also temporarily lower the video quality to check whether the issue is related to sustained data transfer. Don’t assume buffering is caused by your device or plan price; check your local connection, route and destination platform one at a time.

Choosing a region is only one part of access. Streaming services and AI tools may also check your account region, service availability, subscription permissions and exit IP address. A working connection doesn’t mean the destination platform will allow every feature. Choose a region and use-case tag that fit your needs, then confirm that your account is eligible for the service. If you see a region warning, leave your account settings unchanged and try another route in the same region for comparison. If that doesn’t help, check the platform’s message and see our complete guide to accessing streaming services. Don’t repeatedly change your account or payment region instead of troubleshooting the connection. Platform rules can change, so access depends on the platform’s current response. Tags aren’t a promise of permanent availability.

In rule mode, the client’s configuration routes different requests through the proxy or directly, making it a good fit for everyday use when you want to preserve local access. Global mode sends requests handled by the client through the selected route. It can help you compare results when troubleshooting traffic-routing issues, but it doesn’t mean every app is being handled by the client. If a site works only in global mode, check its rules instead of relying on global mode to hide the issue. Once you’ve tested, switch back to rule mode if that suits your needs. Both modes require an active subscription and a working route. Switching modes won’t fix an invalid configuration or change the destination platform’s account permissions or regional policies.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on your activation date. Choose a plan based on how you stream, download and work. Unlimited simultaneous devices doesn’t mean unlimited data, and data doesn’t reset for every account at the start of the calendar month. To check your current billing period and remaining data, review your subscription in the dashboard and compare it with the client. If the client shows an outdated status, refresh the subscription and check again. See the pricing page for full plan details. Monthly plans and data packages work differently, so decide whether you need recurring data or a long-term reserve before choosing.

Data packages remain valid until the data is used and never expire. Prices are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Monthly plans reset data on your activation date, while a data package draws from a set amount of data; they aren’t the same kind of plan. A data package may suit occasional access to international websites or a reserve for later. If you stream regularly or often transfer files, compare monthly plans based on your usage. “Never expires” describes how long the data package remains valid; it doesn’t mean data is continually added. If your account has more than one product, check the dashboard for current usage. If you’re unsure which product data is deducted from first, ask through a support ticket rather than guessing.

VPNGF accepts Alipay / WeChat Pay / USDT. Choose a plan in the dashboard and pay using the methods shown on the order page. After payment, return to the dashboard and check your order and subscription status; don’t rely only on the completion message from the external payment page. If you upgrade partway through a plan, the price difference is converted into remaining days. Check the adjustment confirmed in the dashboard, and don’t assume the monthly price difference converts into extra data. If the order status hasn’t updated, verify your account and order details, then include any relevant payment record in a support ticket. Before sharing a payment screenshot, hide personal information unrelated to the issue. Never send your account password or full subscription link, and don’t pay again to try to fix a status issue.

VPNGF offers a 60-day money-back guarantee. To request a refund, sign in to the dashboard, open a support ticket and include the relevant order details. Check the Terms of Service for eligibility and the full refund policy. If you’d like help troubleshooting a connection first, include your operating system, selected region, route type, where the issue occurs and what happened after switching routes or modes. Copy the error message exactly where possible, and hide account credentials and subscription links in screenshots. List the steps you’ve already tried to avoid repeating them. A clear description makes it easier to identify whether the issue involves an order, configuration or network. Track refund progress through dashboard replies; this page doesn’t promise a separate processing or arrival time.